Privacy Policy
Your privacy is our priority. We’re committed to protecting your personal information in line with Australian privacy laws and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and safeguard your data, whether you’re placing an order, subscribing to our updates, or simply browsing our site.
To make things easier, we’ve answered some of the most common privacy-related questions below. If you’d like more detail or need clarification, you’re always welcome to reach out.
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We collect details such as your name, email address, phone number, shipping and billing addresses, and order history.
If you create an account, we also gather your username and password. Additionally, we collect technical data like your IP address and browser type to enhance your browsing experience.
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Your information is used to process and deliver your orders, provide customer support, send updates and special offers (if you've opted in), and improve our website's performance.
We also ensure compliance with legal obligations.
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No, we do not store your payment card details. All payments are securely processed by our trusted payment provider, ensuring your financial information remains protected.
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We respect your privacy and will never sell your data. However, we may share your information with service providers who assist in processing payments, shipping orders, and managing customer data.
Additionally, we may disclose information if required by law or to protect our rights and customers.
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You have the right to request a copy of the personal data we hold about you and to update or correct any inaccuracies. To exercise these rights, please contact us at hello@bebebloom.com.au.
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Yes, you can request the deletion of your personal data, subject to legal obligations. Contact us at hello@bebebloom.com.au to make this request.
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We employ encryption protocols for sensitive information, maintain secure servers and firewalls, and regularly monitor for potential vulnerabilities to safeguard your data.
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Yes, our website uses cookies to enhance your browsing experience by recognising you upon return, providing personalised recommendations, and analysing site performance.
You can manage your cookie preferences through your browser settings.
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We retain your data only as long as necessary to fulfil the purposes outlined in our Privacy Policy or to comply with legal obligations.
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We may update our Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page occasionally for the latest information.
Additional information on our privacy policy
Information we collect
When you interact with our website, we may collect the following types of information:
Personal details: Name, email address, phone number, and shipping/billing address.
Payment information: Payment card details and transaction history. (Note: We do not store your payment information; it is securely processed by our payment provider.)
Account details: Username and password if you create an account.
Order history: Details of purchases you’ve made with us.
Technical data: IP address, browser type, and usage data from your interactions with our website (e.g., pages visited).
How we share your Information
We respect your privacy and will never sell your data. However, we may share your information with:
Service providers: Third-party companies that help us process payments, ship orders, and manage customer data.
Legal authorities: If required by law or to protect our rights and customers.
How we use your information
We collect and use your personal data for the following purposes:
Order fulfilment: To process, ship, and deliver your purchases.
Customer support: To respond to your inquiries and provide assistance.
Marketing: To send you updates, special offers, and product recommendations (only if you’ve opted in).
Website improvement: To analyse website performance and enhance user experience.
Legal compliance: To comply with applicable laws and regulations.Incorrect addresses & undelivered items
To avoid delays or issues, please double-check your shipping details at checkout. Unfortunately, we can’t be held responsible for items sent to incorrect addresses. If your order is returned to us, additional shipping fees may apply to resend it.
How we protect your data
We take your security seriously and use the following measures to safeguard your data:
Encryption protocols for sensitive information.
Secure servers and firewalls.
Regular monitoring for potential vulnerabilities.
Cookies and tracking
Our website uses cookies to enhance your browsing experience. Cookies help us:
Recognise you when you return.
Provide personalised recommendations.
Analyse site performance.
You can manage your cookie preferences in your browser settings.
Retention period
We only keep your data for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for the latest version.
Your rights
As a customer, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your data, subject to legal obligations.
Restriction: Limit how we process your data in certain circumstances.
Data portability: Receive your data in a structured, commonly used, and machine-readable format.
Withdraw consent: Opt out of marketing communications or revoke consent for data processing.
To exercise these rights, contact us at hello@bebebloom.com.au.
