Fertility is a journey‭, ‬and we’re here to support you in yours‭. ‬

We’re here to help. The best way to reach us is by using the form below or emailing us directly at hello@bebebloom.com.au.

We aim to respond within 1–2 business days. Whether you’ve got a quick question, need a hand with your test, or just want to talk something through, we’re here for you.

Most orders arrive within 3–5 business days, depending on your location within Australia.

If it’s been longer or your tracking hasn’t updated, send us an email and we’ll follow up right away.

We know timing matters, and we’ll always do our best to help.

Yes! We ship to every corner of Australia, including rural and regional areas. Standard and express options are available at checkout, and every order comes with tracking.

Not yet, but we hope to soon. Right now, we ship Australia-wide only. If you're outside of Australia and interested in our tests, feel free to reach out, we’d love to hear where you're from and keep you updated.

Yes. Every order is shipped in plain, unbranded packaging with no mention of fertility or pregnancy. Your privacy is protected from checkout to delivery.

Due to the nature of fertility and pregnancy testing products, we’re unable to accept returns or offer refunds once a product has been shipped.

We do, however, stand by the quality of our products, so if something isn’t right, please get in touch and we’ll make it right.

You can read more in our Shipping and Returns Policy.

If you made a mistake at checkout, email us as soon as possible. If your order hasn’t shipped yet, we’ll update your address.

If it has already left our studio, we’ll do our best to redirect it. But in some cases, it may need to be reordered.

We take privacy seriously. Your personal details are never shared or sold, and we only collect what’s needed to fulfil your order and provide support. You can read more in our Privacy Policy.

When you buy directly from us, you're supporting a small, Australian-owned, women-led business.

You’ll always receive fair pricing, discreet packaging, and thoughtful support, without inflated markups or third-party sellers. It’s care, directly from the source.

The LOT number is printed on the back of your fertility test pouch.

If you’re reaching out about a product, please include this number in your message. It helps us assist you faster and more accurately.

Absolutely. We’re proud to hold an A+ seller rating on Amazon. It’s a reflection of the trust we’ve earned from thousands of customers through prompt service, quality products, and genuine care.

If you’re contacting us with questions, you can be confident you’re in good hands, especially when buying directly from us.